Frequently Asked Questions
Find quick answers to the most common questions about shopping with us.
How do I place an order?
Browse our catalogue, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future orders.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of being placed, as long as they haven't been dispatched. Contact us immediately with your order number.
How do I track my order?
Once your order is dispatched you will receive an email with tracking information. You can also log into your account to view order updates.
Where do you deliver?
We deliver across Nigeria and select international locations. Delivery options and rates are shown at checkout.
How long does delivery take?
Within Lagos, orders typically arrive in 1–2 business days. Other states in Nigeria take 2–5 business days. International orders may take 7–14 business days. All times are estimates.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our Shipping page or the checkout screen for the current free shipping threshold.
Are your supplements safe to use?
All products we stock meet quality and safety standards. We always recommend consulting a qualified healthcare professional before starting any new supplement, especially if you are pregnant, nursing, have a medical condition, or are taking medication.
How should I store my supplements?
Storage instructions vary by product and are printed on each label. As a general rule, store supplements in a cool, dry place away from direct sunlight and out of reach of children.
What if a product I want is out of stock?
Out-of-stock items are shown on the product page. Contact us to be notified when the item is back in stock, or reach out via WhatsApp for an estimated restock date.
What payment methods do you accept?
We accept bank transfers, debit/credit cards (Visa, Mastercard), and other options shown at checkout. All transactions are secured with SSL encryption.
Is my payment information secure?
Yes. We use SSL encryption to protect all data transmitted through our website. We do not store full card details on our servers.
How do I return a product?
Contact us within 7 days of delivery with your order number and reason for return. See our full Returns Policy for details.
When will I receive my refund?
Approved refunds are processed within 5–7 business days to your original payment method after we receive and inspect the returned item.
Still have a question?
Our team is happy to help. Reach out through any of the channels below.